* Shipping can take anywhere from 3 days up to 16 days worldwide. * It takes a maximum of 10 working days to handcraft your product jewelry. Keep the items away from water: Don't bathe or shower with your jewelry on! ![]() In order to keep it in its fine condition please avoid any contact with any perfume, deodorant, cream, and lotion. ![]() My jewelry is made by me with great care and love. You can choose between a NICKEL-FREE silver / yellow gold coating / rose gold coating in the drop-down menu. NICKEL-FREE coating and Swarovski crystals carefully handset. Item arrives in a beautiful gift box with my brand logo, ready for gift-giving, even to yourself :) Ruth Floral Hair clip - A floral bridal hairclips, a part of our wedding hair piece collection Please email us to provide full name, address, and tracking number The warranty against defects does not cover loss, damage, breakage, changes in appearance, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, or use outside Dana Mantzur care instructions.Ĭustomers - Shipping and postage for both way are at your cost. This warranty covers manufacturer’s defects in material or workmanship but it does not cover neglect or abuse. Also the shipping cost will be deducted from the purchase total amount In order to receive a refund: Please contact us through our Email attention is needed here: Unfortunately we won't be able to issue the refund for a used or damaged product. Please send the parcel only in a registered mail, and provide us with the tracking number. Jewelry will be returned with an unused condition and in it's original package. You can send the item back within 14 days of receiving. The faulty product will be re-plated with pure 24 ct Gold (micro) or Antique Gold (as per the product nature) and will be sent back to the customer within 5 working days.You'd like to send your jewelry back? Ok :) (One way shipping charges has to be beard by the customer). Customer has to self ship the product to our shop address. In case of any gold plating/colour issues during this period, the customer has to send the product back to us. Failing which the product return/refund will not considered under any circumstances.Īfter 14 days of purchase, the product falls under 6 months/ 1 year guarantee as per your invoice/ purchase bill. ![]() Since there are chances for the customers to use the jewellery and return back to us, we strictly follow 24 hrs timeline to report wrong or damaged items. On delivery of wrong/damaged item, customer has to report the wrong/damaged item within 24hrs after the product is delivered. On some very rare cases, there could be a faulty/wrong item delivered. We have an efficient team which checks the quality of the product and packs them with three layer of cardboard and bubble wrap protection, to ensures the product reaches safely in customer hands. After receiving the product from the customer, Quality check team will take 2 to 3 days to ship the replacement product back to the customer. This policy is only for customers in India and we won't be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.Ĭustomer is responsible for returning the product back to us, with exactly the same packing materials along with the warranty tag intact and gifts if any, which was shipped within the product. ![]() Typically refunds are processed in 2 working days. The refund process will be initiated once we have received the product(s). Refund amount cannot be credited to any third party bank account. Customers who have opted for Cash on Delivery will be eligible for 100% refund in terms of Store Credits to Wallet only. Customers who have paid online, will get their refund back to their source Bank Account or as Store Credits to Wallet You can simply raise Return request on our website's "My Account" section with exact reason.Ĭustomer is responsible for returning the product back to us, with exactly the same packing materials along with the warranty tag intact and gifts if any, which was shipped within the product. After receiving the product from the customer, Quality check team will inspect the product and initiate the refund as per procedure described below.Ĭustomer has to share the reverse AWB (Courier Tracking Code) within 7 Days from receiving the product, failing which the product will not be eligible for 14-days return/refund. Return/Refund with no questions asked for 100% customer satisfaction.
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